Refund policy

Return & Refund Policy

Thank you for shopping with us. We take great care in packing and delivering every gift and toy. If there is an issue with your order, we are here to help.

Return Eligibility

Returns are accepted only if the product is damaged, defective, incorrect, or incomplete at the time of delivery.

To be eligible for a return, you must contact us within 24 hours of delivery with your order number and clear photos or videos of the product, packaging, and issue.

Products must be unused, unopened, and returned in their original packaging with all tags, accessories, manuals, and free gifts, if any.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customised gifts

  • Gift hampers and combo packs

  • Products damaged due to misuse, improper handling, or normal wear and tear

  • Products without original packaging, tags, accessories, or proof of purchase

  • Products reported after 24 hours of delivery

  • Products purchased during clearance sales or special offers, unless damaged or incorrect

Return Process

To request a return, please contact our customer support team with:

  • Your order number

  • Clear photos or videos of the product and packaging

  • A brief description of the issue

After reviewing your request, we will confirm whether your return is approved. If approved, we will arrange a return pickup or provide return instructions.

Please do not send any product back without approval from our customer support team.

Replacement

For damaged, defective, incorrect, or incomplete items, we may offer a replacement, subject to product availability.

If the same product is unavailable, we may offer an alternative product, store credit, or refund, depending on the situation.

Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within 5–7 business days. The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or wallet provider.

Shipping charges, gift-wrapping charges, and other service charges are non-refundable unless the return is due to an error from our side.

Order Cancellation

Orders can be cancelled only before they are processed or dispatched.

Since we process orders quickly, cancellation requests must be made as soon as possible after placing the order. Once an order has been dispatched, it cannot be cancelled.

Personalized or customised products cannot be cancelled once production has started.

Contact Us

For return, replacement, refund, or cancellation requests, please contact our customer support team through the contact details available on our website.

Thank you for choosing us for your gifting and toy shopping.